Post Completion Manager

Convey Law

Newport, Wales, United Kingdom Remote

Full time

Β£30-40k (annually)

Leadership

Jun 17

Post Completion Manager

 

The description below describes the nature of the role and is not limited to the tasks set out. The individual may be required to provide additional support when requested.

 

  • Job Title: Post Completion Manager
  • Job Type: Permanent, Full time
  • Location: Newport, South Wales
  • Salary: Β£30,000.00 to Β£40,000.00
  • Reports to: Operations Director

 

Job Purpose

To manage the Post Completions Team, providing training and mentoring to ensure work is completed to a high standard. As a post-completion manager, you will be working closely with the team providing day-to-day support, ensuring targets are met, training staff where needed, dealing with any issues that arise, working to tight deadlines, and ensuring the cases are processed as smoothly as possible. For this position, you will have experience in managing/supervising a team, relevant solid conveyancing knowledge ideally in a Post Completion role, advanced Microsoft Office and reporting skills, and experience of working in a very busy department using case management software.

 

Your responsibilities will include: 

  • Lead the Post Completion Department to ensure all tasks are completed to the highest standard and company and regulatory procedures are adhered to at all times.
  • Complete regular audits for compliance purposes and to assess individual and team performance against set key performance indicators.
  • Act as the main point of contact for all Post Completion matters internally including regular reporting to the Senior Management Team.
  • Ensure Post Completion related documentation is available and completed correctly in accordance with company policy and industry regulation.
  • Responsible for creating and maintaining a variety of worklists, trackers, reports, and spreadsheets within the department to ensure they are accurate and up to date at all times.
  • Implementation of training/progression plans for all members of the department to ensure the department is sufficiently resourced to submit and resolve complex registrations.
  • Provide guidance and support to the team on reviewing, responding, and resolving requisitions and/or cancellations received from HM Land Registry on registrations within set timeframes.
  • Ensure all incoming correspondence into the department either by post or email is effectively distributed and managed by the team.
  • Liaise with clients, lenders, solicitors, and colleagues in regard to Post Completion matters including resolving complaints or complex matters.


Essential Skills:

  • Minimum 2 years experience in a supervisory or management position.
  • Previous experience working in a Conveyancing/Post-Completion Department.
  • Exceptional communication skills including the confidence to liaise with members of the Senior Management Team on a daily basis.
  • Extensive experience in managing spreadsheets and worklists including the use of Outlook, Excel, Word, Google Sheets, and Google Docs.
  • Experience in compiling, analysing, and maintaining a variety of reports from multiple information sources.
  • Exceptional attention to detail and a methodical approach to working.
  • Experience of working in a professional environment and liaising with various stakeholders.
  • Experience of working in a fast-paced and deadline-driven environment.
  • Experience in using case management software

Personal Qualities

Managing Yourself 

  • Self-motivated and able to manage conflicting priorities and tasks with minimal supervision.  
  • Copes effectively in demanding circumstances. 
  • Good time management, adopting a flexible approach to work. 
  • Demonstrates persistence and commitment to completing tasks and objectives. 
  • Pays attention to detail and quality of work. 
  • Demonstrates a commitment to improving working practices and supports company plans and policies. 

Working with People 

  • Confident in building and maintaining strong working relationships with staff of all levels of seniority.  
  • Demonstrate a β€˜can-do’ attitude including a willingness to help others within the company. 

Problem Solving 

  • Demonstrates sound judgement and good decision-making when dealing with problems. 
  • Able to identify a problem arising and can develop a solution or take the correct course of action. 
  • Knows when to seek guidance or further input from others before taking action. 
  • Checks that information is accurate and complete. 
  • Looks for new solutions to problems as well as tried and tested methods. 


Communication Skills 

  • Able to communicate to colleagues in writing in a clear, constructive, and professional way. 
  • Communicate with external stakeholders and clients whilst ensuring the company is always represented in a professional manner.  
  • Willing to ask questions, listen to others views and accept advice. 
  • Willing to contribute ideas and seek improvements and solutions.  
  • Excellent customer communication skills including the ability to resolve complaints or escalations.  


Benefits

Remuneration

  • Salary packages, Appraisals and Reviews
  • Flexible Working Hours
  • Subsidised Parking
  • Bonus Scheme
  • Hybrid Working
  • Contributory Pension Scheme
  • Overtime
  • Employee Referral Bonus
  • Subsidised Conveyancing

Recognition

  • Recognition and Awards
  • Long Service Awards
  • Birthday Celebrations and Additional Time Off
  • Support with Charity Fundraising
  • Social Funds for Staff Parties

Development

  • Industry Leading Training and Development
  • Mentoring, Coaching and Teamwork

Health and Wellbeing

  • Wellbeing Training and Guidance
  • Holiday Cover
  • Individual Counselling
  • Workload Management
  • Stress Busing and Pampering
  • Back to Work Private Healthcare
  • Time Away From work
  • Exercise and Fitness
  • Great Environment
  • Sabbaticals
  • Maternity and Paternity Leave
  • Tools and Support to Succeed

Apply for this position πŸ’Œ Back to job

You must be logged in to to apply to this job. πŸ–±οΈ

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Convey Law

We are not like the rest, we are simply better.

{{notification.msg}}