Paralegal/Legal Assistant

Forever Legal

Manchester, England, United Kingdom

Full time

Β£20-22k (annually)

Sep 21

This job is no longer accepting applications. πŸ˜₯

Forever Legal is a growing legal firm based in Altrincham town centre. We are currently seeking aΒ ParalegalΒ with a great personality and a driving ambition to deliver excellent customer care to join our friendly, growing team.

Candidates must be highly motivated, diligent and committed to providing excellent customer care.

Role & Responsibilities:

  • You will be the first point of contact with our client
  • Processing new instructions onto our CMS system
  • Retrieving & reviewing title documents from the Land Registry
  • Conducting an initial welcome call with the clients, completing a fact find and guiding them through the Equity Release process.
  • Working to a task list to achieve completion within SLA
  • Monitoring email inboxes and actioning tasks
  • Calling clients to confirm completion
  • Taking incoming calls
  • Dealing with incoming post & producing packs for Lender solicitors
  • Liaising with our referral partners and Brokers

Essential skills:

  • IT literate including Microsoft Office
  • Empathy and patience
  • Clear communication skills, including listening
  • A positive attitude
  • Excellent organisational skills
  • Detail-orientated
  • Ability to work to deadlines & to work to priorities
  • Experience within the legal sector and / or be legal graduate
  • Experience within conveyancing / property background

Desirable skills

  • Experience of Proclaim case management system

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Forever Legal

Forever Legal equity release team are committed to providing an efficient and stress-free service for the over 55's