Conveyancing Paralegal in East London

***MUST HAVE CONVEYANCING EXPERIENCE AND COMPLETED LPC***

Job Purpose: To support the Fee Earner by providing legal assistance to conveyancers and clients.

Key Objectives

• To assist Fee Earners in the management of caseload by actioning legal procedures as directed.
• To assist Fee Earners in the management of caseload by dealing with file related queries either face to face or by telephone.
• To assist Fee Earners in the processing of matters on a timely and cost-effective basis.
• To support Fee Earners in the maintenance of files by effective file management.
• To ensure that clients are dealt with efficiently and politely and that appropriate legal matters are raised with the Fee Earner.
• To attend to clients, taking instructions, and conducting letter and telephone enquiries as necessary
• To use the correct procedures and systems in order to manage cases effectively and in accordance with the company’s standards and legal requirements.
• To improve and enhance the company’s client base by effective liaison with existing clients.
• To manage own work allocation, productivity and quality of work with minimum supervision.
• To comply with all, company policies and procedures
• To ensure our clients received the best possible service at all times
• To ensure our introducers of business receive the best possible service at all times.

Key Responsibilities

• Linking post to client
• Using Case Management/Ledger Systems
• Verifying client identification in accordance with company Laundering Policy Guidelines.
• Opening Files issuing initial documentation/client care forms.
• Reviewing files ready for archiving/closing files.
• Ensuring all telephone calls are returned within 2 hours of receipt wherever possible or at the latest, prior to close of business on each working day.
• Produce contract documentation in accordance with the company procedure and policy
• Raise pre-contract enquiries
• Order searches
• Generally, assist the Fee Earner with file progression with their input and guidance.

PERSONAL QUALITIES

Managing Yourself

• Self-motivated and able to organise own work with minimum supervision.
• Copes effectively in demanding circumstances.
• Good time management, adopting a flexible approach to work.
• Demonstrates persistence and commitment to completing tasks and objectives.
• Delivers work output to the required standard.
• Pays attention to detail and quality of work.
• Demonstrates a commitment to improving working practices and supports company plans and policies.

Working with People

• Ability to build and maintain working relationships with others and is seen as ‘approachable’.
• Operates effectively as part of a team.
• Willing to offer help to all colleagues to ensure company success.

Problem Solving

• Demonstrates sound judgement and good decision making when dealing with problems.
• Able to identify a problem arising and can develop a solution or take the correct course of action.
• Knows when to seek guidance or further input from others before taking action.
• Checks that information is accurate and complete.
• Looks for new solutions to problems as well as tried and tested methods.

Communication Skills

• Able to express oneself both orally and in writing in a clear and constructive way.
• Willing to ask questions, listen to others views and accept advice.
• Willing to contribute ideas and seek improvements.
• Good client / Introducer / supplier handling skills both by telephone and face to face.

EXPERIENCE REQUIRED

Essential

• good communication skills with the confidence to liaise openly and clearly with colleagues and clients.
• the ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail.
• Working knowledge of computers and software with good keyboard skills.
• Practical experience of handling client enquiries both face to face and by telephone.

Desirable

• Working knowledge of Conveyancing.
• Experience of working in a legal environment.
• Working knowledge of Solicitors Accounts Rules.
• Demonstrate a commitment to personal development.